CabLink Business terms

Please read these terms with the privacy notice for cablink.ie. When you request a business account, you confirm that you are entitled to act for the business and that the business accepts these terms.

CabLink holds Dispatch Operator Licence DH12686, issued by the National Transport Authority.

1. Who we are

CabLink is operated by Marius Sorin Zamfir, a sole trader trading as CabLink, 64 Lintown Avenue, Kilkenny, R95 C6F9, Ireland (registered business name number 795100 with the Companies Registration Office). Contact: support@cablink.ie.

2. What CabLink Business does

CabLink is a dispatch service. Your dashboard passes your requests and bookings to licensed small public service vehicle (SPSV) drivers in and around Kilkenny, and the first available driver who accepts carries your guest.
CabLink does not drive. The driver who accepts provides the journey and carries it out under their own SPSV licence. CabLink does not employ the drivers.
CabLink offers jobs only to drivers whose SPSV driver licence, SPSV vehicle licence and insurance are on file, approved by the office and in date.

3. Your account

Request. You request an account on the signup page with the business name, a contact person, an email address, a phone number, the full business address, a login name and a password. The details must be true and kept up to date.
Review. CabLink reviews every request. Before approving it, CabLink sets and checks your pickup point (your entrance). CabLink may refuse a request; it then gives you the reason, and you can correct your details and ask again.
Pickup point. Every taxi you request is sent to that approved pickup point. To change it, contact CabLink.
One login per business. The account has one login name and one password. You decide which of your staff may use it. Give it only to people you authorise to book taxis for the business, keep the password secret, and change it if you think someone else knows it. The business is responsible for every request and booking made with its login.
Security. After repeated wrong passwords, logging in is blocked for a short time. If you forget the password, use the reset link on the login page; it is sent to the account's email address.

4. Requesting taxis

Taxi now. Your dashboard has five booking slots, so you can have up to five requests for a taxi now running at the same time. A slot becomes free again when the passenger is picked up or the request ends.
Bookings ahead. You can book a taxi for a date and time between 10 minutes and 90 days ahead (Irish time). A booking ahead needs the passenger's phone number, so that driver and passenger can reach each other. Drivers are offered a booking from 7 days before pickup; 30 minutes before pickup the driver holding it is asked to confirm, and if they do not, it is offered to other drivers. 15 minutes before pickup it becomes a live trip.
What you give us. A room number or reference is required. The passenger's name, the destination, the number of passengers (1 to 8), whether a wheelchair accessible vehicle is needed and notes for the driver are optional, except the phone number for bookings ahead.
Vehicle. Only drivers whose vehicle has enough seats, or is wheelchair accessible when you ask for one, are offered the job.
No guarantee. CabLink cannot promise that a driver will accept a request or booking. A request for a taxi now that no driver accepts is closed as "no driver available" and your dashboard shows it. A booking ahead that no driver has taken 15 minutes after its pickup time expires.
When a driver accepts, your dashboard shows the driver's name, phone number, vehicle and registration, an estimated arrival time, and the driver's position on a map while the driver is on the way to your pickup.
CabLink may cancel or reassign a request or booking when needed (for example if a driver becomes unavailable), and may temporarily stop new requests or bookings. Your dashboard tells you when it cannot take a request.

5. Your guests' information

When you enter a guest's name or phone number, you give it to CabLink to get the guest picked up. Tell your guest that you do this and where to find the privacy notice.
Ask for a wheelchair accessible vehicle only when the guest has asked for one and agreed that you tell CabLink. The booking form asks you to confirm that consent, and CabLink records when it was given. Do not give CabLink a reason, condition or diagnosis.
Do not enter more about a guest than the booking needs.

6. Fares and charges

CabLink charges the business nothing. There is no account fee, no subscription, no booking charge of CabLink's own and no cancellation or no-show fee. CabLink does not collect or process taxi fare payments and issues no invoices.
Who pays. Unless otherwise agreed, the passenger is responsible for paying the taxi fare directly to the driver. If the business wishes to cover the fare, it may say so in the booking notes or arrange payment directly with the driver at pickup.
How the fare is calculated. The fare is calculated on the driver's taximeter in accordance with the applicable NTA regulations, calibrated to the National Transport Authority's maximum fares, unless a fixed charge was agreed in writing beforehand (S.I. No. 33 of 2015, Regulation 53(4)). CabLink does not set or agree fares.
Booking fee. Because the taxi is booked through CabLink, the driver may add the booking fee set by the NTA's maximum fares order (currently €3.00, S.I. No. 479 of 2024) to the fare on the taximeter. It is part of the fare and is paid to the driver, not to CabLink.
Taxi drivers must accept card payment and must accept cash if asked (S.I. No. 294 of 2022; Regulation 53(5)), and must offer a printed receipt from the taximeter at the end of every journey (Regulation 56).

7. Cancelling

Taxi now: you can cancel from your dashboard until the driver arrives at the pickup. After that, speak to the driver.
Bookings ahead: you can cancel from your dashboard at any time until the booking becomes a live trip 15 minutes before pickup; after that, the rule for a taxi now applies.
CabLink charges no cancellation fee. Because CabLink takes no payment, there is nothing for CabLink to refund.
The driver is told when you cancel. Please cancel as soon as you know a taxi is not needed: every cancelled request takes a driver away from other passengers.

8. Using the service properly

You must not make requests or bookings you do not intend to use, give false details, abuse or harass drivers or CabLink staff, use a driver's phone number for anything other than the journey, or try to interfere with the website, use it automatically or reach data that is not yours.

9. Suspension

CabLink may suspend a business account for a breach of these terms or another serious reason. A person at CabLink decides and records the reason, and the reason is shown to you.
While an account is suspended it cannot request or book, and every unfinished request and booking of the business is cancelled. A suspension ends only when CabLink reactivates the account; cancelled requests and bookings are not restored.
You can ask for a suspension or a refused request to be reviewed by writing to support@cablink.ie.

10. Complaints

Email support@cablink.ie with the date, the reference and what happened. Contacting us first is usually the quickest way to resolve a problem.
You or your guest can also complain about a driver, a vehicle or a fare to the National Transport Authority: transportforireland.ie/support/taxi-support or the Taxi Information Line 0818 064 000.

11. Responsibility

CabLink provides the dispatch service with reasonable care and skill and is responsible for its own part: the website, passing your requests to drivers, and offering jobs only to drivers whose SPSV licences and insurance it has approved and that are in date.
The driver who accepts is responsible for the journey itself (the driving, the vehicle and the fare) under their SPSV licence and insurance. If something goes wrong on a journey, tell CabLink: we help, including by giving you the trip record, and we deal with any part that was our responsibility.
The service depends on the internet, the mobile network, Google's services and GPS. CabLink works to keep it available but cannot promise that it will always work, that a driver will accept, or that arrival times will be exact.
Nothing in these terms limits or excludes CabLink's liability for death or personal injury caused by its negligence, for fraud, or for anything else that cannot be limited or excluded under Irish law.

12. Ending the account

You can stop using CabLink Business and close the account at any time.

How: log in and use Close this business account at the bottom of your dashboard. You confirm it with the account's password.
By email: you can also ask at support@cablink.ie. So that nobody else can close your account, CabLink closes it only through the account itself: if you no longer know the password, use the reset link on the login page, which is sent to the account's email address, and then close the account from the dashboard.
What happens: access ends at once (the login stops working), and every request and booking that has not been picked up is cancelled and its driver told. Journeys already under way are not affected. A closed account cannot be reopened; you can request a new one.
What happens to the account's information afterwards is explained in the privacy notice.

CabLink may also end your use of CabLink Business by suspending the account (section 9).

13. Changes to these terms

We may change these terms, for example when the service or the law changes. We will publish the new version on this page with a new version date and tell you by email to the account's address before it applies. Changes do not affect a journey already under way.

14. Law

These terms are governed by Irish law, and the Irish courts deal with any dispute about them.

Version 2026-10-28 · Last updated: 28 October 2026